What’s your cancellation policy?

As most reservations with us are private and each day devoted to only one or two groups, to prevent calendar blocks we are only able to offer a full refund if you cancel within 7 days of your tour. If your cruise ship has been rerouted a full refund will be issued. Refunds may take 5-30 days to process depending on your bank.


We are arriving on a cruise ship, how do we find you?

Let us know what boat you are arriving on and we come to you! If you're arriving on a cruise ship you can meet us at The Jewel House jewelry store. BOTH cruise ship ports have a Jewel House storefront.

In HAVENSIGHT, The Jewel House store is located right next to The Tap & Still Restaurant.

In CROWN BAY, The Jewel House store is in the ORANGE colored "H"  building, the last store before the taxi loading area at main the parking lot.