How long are the tours?
This mostly depends on you 🙂 When you book with us, you are the only group reserving the jeep and driver/guide for that calendar date. Typically the trips last somewhere around 5-6 hours, so do not worry if your ship arrives to port late, we still have plenty daylight to run our tour properly.
We are traveling with young children. Can you accommodate them? Do you have car seats?
We have had guests from the age of 7 months to 89 years old. While we have the options for a wide range of activities, each group is different and our guides can shape the perfect day based on your desires, interests and abilities.
No, we do not offer car seats.
What’s your cancellation policy?
As most reservations with us are private and each day devoted to only one or two groups, to prevent calendar blocks we are only able to offer a full refund if you cancel within 48 hours of your tour. If your cruise ship has been rerouted a full refund will be issued. Refunds may take 5-30 days to process depending on your bank.
We are arriving on a cruise ship, how do we find you?
Let us know what boat you are arriving on and we come to you! If you're arriving on a cruise ship you can meet us at The Jewel House jewelry store. BOTH cruise ship ports have a Jewel House storefront.
In HAVENSIGHT, The Jewel House store is located right next to The Tap & Still Restaurant.
In CROWN BAY, The Jewel House store is in the ORANGE colored "H" building, the last store before the taxi loading area at main the parking lot.